Quality Assurance

　　Service Philosophy

　　"Customer First, Heartfelt Service"

　　"Customer First" means being customer-centered, everything revolves around the customer, and everything is for the customer.

　　"Heartfelt Service" means that in the process of serving, one should not only be enthusiastic but also patient and meticulous. Transforming the passive "I have to serve" into the proactive "I want to serve," thinking of what the customer thinks, being urgent for what the customer is urgent about, being good at developing customer needs, actively meeting customer needs, achieving the goal and effect of "touching hearts with sincerity, retaining customers with heartfelt service."

　　Quality Concept

　　"Focus on Details, Pursue Excellence"

　　"Focus on Details" means insisting on doing small things well, such as details in speech, etiquette, and hospitality. Paying attention to small matters and focusing on details in work reflects a professional ethic and spiritual cultivation of being loyal to one's duties, responsible, meticulous, and committed to seeing things through. It also combines a sense of mission and moral responsibility. "Details determine success or failure"; only by doing every small thing and every detail well can we stand firm in fierce market competition and reflect our life value.

　　"Pursue Excellence" means providing customers with a thoughtful service experience through humanized and personalized service.